The Business Systems Analyst implements and supports enterprise software applications and related systems in assigned functional areas. Working closely with the business and technical partners, this position performs business process analysis, functional requirements development, system setups, data analysis, integration mapping, and extensive testing to deliver high-quality solutions. This position also provides ongoing support to our business partners.

General

• Manages requirements for projects with moderate complexity, or multiple components of a larger program.
• Owns and leads projects of limited complexity.
• Requirement scope managed at this level would cover entire processes with several stakeholders, multiple systems, or cover multiple processes.
• Dependent upon other cross-functional organizations for support to complete projects and manage system integration points.
• Possesses well-rounded functional and/or technical knowledge of a point-solution system or multiple components of larger multi-module systems and can assess multiple options for solution design.
• Receives guidance and support from senior team members, including planning, coordination, communication, delivery, and measurement.

System Analysis and Management

• Evaluates, configures, develops, and maintains software systems in their areas of responsibility, including functionality, data, reporting, and integrations, to meet business needs.
• Monitors, supports, and troubleshoots ongoing processes, exceptions, and issues. Partners with internal and external resources to resolve issues.

Business Requirements

• Solicits business requirements through interviews and workshops with cross-functional users and uses the discovery process to understand current business practices and alternatives.
• Creates documents with testable functional requirements, use cases, process maps, business rules, security roles, and hardware/software/human resource requirements.
• Produces solution designs (e.g. screens, reports, functionality) and design documentation, and gains customer approval for them.
• Able to consider and document multiple solution options and elicit the best approach with the stakeholders.

Testing

• Develops test scripts and supports test script development with stakeholders, testing plans, and schedules. Tracks and documents test results. Resolves issues for owned functionality. Plans, coordinates, and monitors test schedules to ensure timely execution.

Changes

• Tracks and documents changes to assigned requirements. Ensures that changes are clarified and communicated to project leadership.
• Leads and/or participates in project activities such as workshops, testing, RAID reviews, scrum activities, retrospectives. Develops stories and estimates effort.

Training and User Documentation

• Creates training materials and teaches admins and end users how to use the software.

Project Management

• Leads and/or participates in project activities such as workshops, testing, RAID reviews, scrum activities, retrospectives. Develops stories and estimates effort.
• May lead assigned phases or tracks of one or more significant projects or initiatives with minimal managerial assistance. Manages essential PM artifacts as they apply to assigned projects.

It is the responsibility of all employees to uphold the mission of the Amy’s Food Safety and Quality Policy. This includes following all Food Safety and Sustainability programs and participating in all required training. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience

• Two or Four-year degree in related field plus 2-5 years relevant experience, or an equivalent combination of education and/or experience that demonstrates the required qualifications and skills.

Systems Knowledge.

• Working knowledge of typical systems, platforms, models, and interfaces used in assigned areas. Specifically, Oracle EBS or EPM. 

Business Process Knowledge

• Can explain in detail the key business processes for assigned areas, and the IT systems that support them.
• Can create detailed process maps and swim-lane diagrams.

SDLC and tools

• Knowledge of basic SDLC tools and techniques used to convert business requirements into functional specifications.
• Understands the phases of SDLC as requirements evolve through development, testing, and deployment.
• Experience in creating and following detailed test scenarios and test scripts.

Data & SQL

• Intermediate knowledge of tabular data models and relational databases of supported systems, and language knowledge which may include SQL, for example:
• Able to analyze and filter data in Excel, including pivot tables.
• Able to develop & troubleshoot reports in supported systems.
• Able to write conditional queries in SQL against a relational database.

Systems and Languages

• Strong knowledge of configurations, scripting or programming languages relevant to the systems supported.
• Able to analyze and troubleshoot configuration general functional issues.
• Able to configure most areas of an assigned system, including workflows, scripts or custom programs.

Project Management

• Able to manage all phases of a significant project or initiative with some managerial assistance and involving a small variety of stakeholders.
• Familiar with essential PM tools, artifacts, and methodologies as they apply to assigned projects.

Agile/Scrum Techniques

• Can explain and is able to facilitate fundamental scrum activities. Able to develop and break down stories into work items and drive estimation.

Professional Skills

• Problem solving and decision making.
• Business thinking.
• Communicativeness.
• Active listening.
• Organization & planning.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Travel

May be required to travel up to 20% of working time.

Confidentiality

During the normal course of performing her/his duties, the employee is often in direct or indirect contact with confidential and/or sensitive information. The employee shall keep such contact to a minimum wherever possible and will hold all such information in the strictest confidence and with the highest professionalism.

Physical Demands  

While performing the duties of this job, the employee is regularly required to sit, stand, walk, and talk and hear. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and color vision.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment 

Work is performed in an office environment where the physical demands require sitting for extended periods of time; frequent use of computers and standard office equipment; may work under stress of deadlines. The noise level in the work environment is usually light to moderate.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.