About Amy’s 

At Amy’s Kitchen, we're more than just a food company—we're a family-owned, proudly independent organic, and vegetarian food company on a mission. As a Certified B Corporation®, our purpose is clear: to make it simple and enjoyable for everyone to eat well. 

We're committed to crafting authentic, mouthwatering dishes using only the finest organic ingredients sourced with care. From farm to table, we ensure top-notch quality in every bite, making healthy eating accessible and convenient for all. At Amy’s, we're not just serving meals; we're serving up a taste of goodness, one delicious dish at a time. 

Perks are as delicious as our meals!  

Comprehensive health plans with Medical, Dental, and Vision coverage, plus Flexible Spending Accounts. Mental health support with Modern Health to nourish your and your family’s mental well-being. 401(k) Retirement Plan with employer match and Financial Wellness support at no cost to plan for the future. Referral Rewards and Scholarship Program to celebrate and invest in our teams. Tuition Reimbursement Program to fuel your educational pursuits. Paid parental leave for new parents. Paid Time Off for vacations and sick days, with 9 paid US Holidays annually to savor those special moments. Amy's product discount reimbursement to keep your pantry stocked, plus remote gym discounts to keep you moving and grooving! Join us and indulge in a career where the benefits are as fulfilling as our food! 

The Senior Benefits Operations Analyst plays a key role in managing and optimizing benefits operation for Amy’s Kitchen and Amy’s Drive Thru. This position focuses on ensuring the seamless delivery of employee benefits programs through effective operational management, process improvements, and cross-functional collaboration. The role leads key benefits processes, including open enrollment, wellness initiatives, new programs and co-leads vendor management.

This role supports domestic and international locations to ensure consistency and operational excellence across the organization.  As the benefits subject matter expert (SME) collaborates with the People Business Partners, Employee Service Representatives, payroll, finance, and external vendors to lead and support employee benefits programs. This ensures high-quality employee experience while maintaining regulatory compliance and vendor accountability. This position analyzes data to optimize employee engagement and adoption of programs, monitors trends, and looks for opportunities to improve plan effectiveness that support strategic decisions for sustainable and competitive programs.

Health and Welfare Benefits:

• Responsible for the date-to-day operations / administration of the health, welfare, and retirement benefits programs.
• Ensure compliance with federal, state, and local regulations (e.g., ERISA, ACA, COBRA, FMLA, HIPAA).
• Lead the successful implementation of new benefits programs, by managing a project plan that incorporates all components (e.g. technical, communication, success metrics, etc.).
• Conduct audits and analyze benefits data to identify employee engagement and adoption trends, recommend solutions for improvement and implement them.
• Manage the open enrollment processes, including full execution of the entire process.
• As the Subject Matter Expert (SME), provide guidance on complex benefits issues.
• Design, execute and measure multi-channel communication strategies to enhance employee understanding, engagement and adoption of all benefit programs.
• Establish, led and maintain an Internal Audit Program that is a systematic and recurring review process for all employee benefit programs to ensure compliance, accuracy, cost effectiveness, data integrity, and high-quality service delivery by both internal teams and third-party vendors.
• Responsible for maintaining the benefit orientation programs and materials for both Amy’s Kitchen and the Drive-Thru. This includes identifying opportunities for improvement, incorporating feedback from employees and PBPs, creating new content and implementing it.
• Research and recommend improvements to existing benefit programs based on competitive market analysis, feedback from employees, PBPs, cost containment/avoidance, etc.
• Maintain and streamline monthly benefits fulfillment processes in accordance with ERISA guidelines.
• Oversee Amy’s Benefits inboxes, including recurring emails and reports, and assigning action items to team members.
• Co-manage vendor relationships with the Senior Manager, Total Rewards and lead assigned vendor partnership calls.
• Serve as a backup for processing monthly benefits vendor invoice reconciliation and payments while acting as the primary reviewer of the Benefits and Wellness Administrator's reconciliation work before submission for approval and payment.
• Main contact for Evidence of Insurability (EOI) approvals (voluntary life insurance and AD&D).
• Backup for Benefits and Wellness Administrator to process the Missed Deduction Report (MDR) and partner with payroll as needed.

Retirement Benefits:

• Administer the organization's 401(k) retirement plan, ensuring compliance.
• Coordinate annual 401(k) audit activities by partnering with Finance and third-party vendors to provide timely and accurate documentation.
• Assist in preparing materials for Retirement Plan Committee meetings.
• Manage the 401(k) loan process, ensuring timeliness, compliance, and coordination with vendors and Payroll.

Absence Management:

• Obtain Amy’s Paid Parental Leave and Salary Continuation payroll data from the Leave of Absence (LOA) administrator, review it, and provide the final payment amounts for Payroll processing and budgeting.
• Support the Senior Manager, Total Rewards, as liaison with the absence management partner and the Integrated Disability Management (IDM) team.
• Function as Subject Matter Expert and respond and advise the People Business Partner (PBPs) and team members with all absence management questions.

Wellness Programs:

• Develop, lead, and implement wellness initiatives aligned with employee needs.
• Partner with onsite People Teams to execute wellness programs and events, including the Wellness Champion Program.
• Utilize data-driven strategies to optimize wellness programs and promote employee engagement and adoption.

Additional Responsibilities:

• Provide best-in-class customer service to employees, ensuring responsiveness and professionalism.
• Other duties as assigned.

It is the responsibility of all employees to uphold the mission of the Amy’s Food Safety and Quality Policy. This includes following all Food Safety and Sustainability programs and participating in all required training.

Supervisory Responsibilities:

While this role does not have direct reports, the analyst provides leadership and guidance to the Senior Benefits and Wellness Administrator and the Employee Service Representatives (ESRs).

Education & Certifications:

• Bachelor's degree in Human Resources, Business Administration, or a related field or equivalent experience.
• Certified Employee Benefit Specialist (CEBS), PHR, or SHRM-CP preferred.

Experience:

• 5-7 years of benefits administration experience.
• At least one year of leadership experience, such as team leadership or mentoring.
• Prior experience managing benefits and wellness programs in mid-size or larger organizations.
• Proficiency in HRIS systems and benefits administration tools.
• Bilingual proficiency in English and Spanish required.

Skills:

• Subject Matter Expert (SME) – must have deep understanding of benefit and wellness plan design, regulations and administration.
• Compliance Knowledge – must understand key benefit laws and ability to interpret plan documents and policy.
• Project Management – able to independently lead and execute cyclical and ad hoc benefit projects (e.g., open enrollment, new program, etc.).
• Vendor Relationship Management – skilled at holding vendors accountable and navigating escalates service issues.
• Must have excellent written and verbal communications skills.
• Must be able to work in a deadline-oriented environment.
• Must have critical thinking skills to analyze, evaluate, and synthesize information logically and objectively.
• Able to navigate ambiguity with confidence and adaptability.
• Strong organizational and time management skills, proven attention to detail, sense of urgency, excellent follow-through, ability to successfully handle multiple priorities concurrently, and ability to handle sensitive information with the strictest confidentiality are required skills and attributes of this position.
• Able to effectively work in a team and share responsibilities.
• Leadership skills (organizing team members to reach a shared goal)
• Outstanding customer service skills and ability to work with people of diverse educational, ethnic, and economic backgrounds.
• Must have advanced level Excel, Word, PowerPoint, Outlook, and internet navigation skills.

Language Skills

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, case studies, or governmental regulations.
• Ability to write reports, business correspondence, and procedures.
• Ability to effectively present information and respond to questions from groups of managers, customers, and the general public.
• Strong presentation skills and the ability to translate and relate complex information in a straightforward and non-jargon-based way.

Reasoning Ability

• Ability to solve practical and complex problems and deal with a variety of variables in situations where only limited standardization exists.
• The ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Work Environment & Physical Requirements:

• Primarily an office-based role with occasional standing or light physical movement.
• Noise level is generally quiet.
• Must be able to lift and move up to 10 pounds occasionally.

Travel Requirements:

• Travel to manufacturing sites during a new program implementation and Open Enrollment, not more than quarterly.
• One to two annual visits to the headquarters office.