About Amy’s 

At Amy’s Kitchen, we're more than just a food company—we're a family-owned, proudly independent organic, and vegetarian food company on a mission. As a Certified B Corporation®, our purpose is clear: to make it simple and enjoyable for everyone to eat well. 

We're committed to crafting authentic, mouthwatering dishes using only the finest organic ingredients sourced with care. From farm to table, we ensure top-notch quality in every bite, making healthy eating accessible and convenient for all. At Amy’s, we're not just serving meals; we're serving up a taste of goodness, one delicious dish at a time. 

Perks are as delicious as our meals! 

Comprehensive health plans with Medical, Dental, and Vision coverage, plus Flexible Spending Accounts. Mental health support with Modern Health to nourish your and your family’s mental well-being. 401(k) Retirement Plan with employer match and Financial Wellness support at no cost to plan for the future. Referral Rewards and Scholarship Program to celebrate and invest in our teams. Tuition Reimbursement Program to fuel your educational pursuits. Paid parental leave for new parents. Paid Time Off for vacations and sick days, with 9 paid US Holidays annually to savor those special moments. Amy's product discount reimbursement to keep your pantry stocked, plus remote gym discounts to keep you moving and grooving! Join us and indulge in a career where the benefits are as fulfilling as our food! 

Compensation range: $75,200-112,800

*This range is for the San Francisco Bay area; other locations may be subject to a lower range.

As Supervisor, Consumer Relations, you will lead a dedicated team responsible for protecting and promoting Amy’s Kitchen’s brand reputation across all consumer-facing touchpoints. Your leadership will shape how we respond to sensitive consumer issues, including those related to food safety, product quality, and public sentiment, ensuring every interaction is timely, compliant, empathetic, and aligned with our brand voice. You will work cross-functionally with teams such as Legal, Marketing, and Manufacturing, using strong judgment and communication skills to manage risk and inform internal stakeholders. This role requires strategic agility, a strong sense of audience and communication channel nuances, and the ability to make informed, real-time decisions.

Team Leadership & Development

• Support the day-to-day supervision of the Consumer Relations team, providing guidance, coaching, and oversight to ensure timely, accurate, and brand-aligned responses to consumer inquiries.
• Set service-level standards and empower coordinators to make informed, brand-aligned decisions in their interactions with consumers.
• Lead team response strategies during high-impact scenarios such as product recalls, social media escalations, or food safety concerns.

Brand & Channel Expertise

• Serve as the internal authority on consumer communications across all platforms including phone, email, social media, and e-commerce sites, ensuring tone, content, and timing reflect brand values and legal/compliance requirements.
• Act as a brand ambassador in all consumer touchpoints, applying a nuanced understanding of audience expectations and channel dynamics.
• Adapt messaging based on platform (e.g., private vs. public, digital vs. phone) while maintaining brand voice and regulatory compliance.

Cross Functional Collaboration & Risk Management

• Partner proactively with Legal and Food Safety & Sensory teams to resolve consumer issues, identify risks, and develop aligned responses.
• Clearly and succinctly communicate emerging consumer trends, food safety risks, or reputational issues to internal stakeholders.
• Oversee the consumer insurance claims process, including initiating claims, gathering documentation, and providing recommendations to insurance carriers regarding potential liability.
• Act as the primary liaison with Legal and insurance representatives for sensitive consumer concerns.

Insights & Reporting

• Develop and maintain regular consumer feedback reports and dashboards for Senior Leadership, Marketing and Manufacturing teams.
• Develop and oversee knowledge base resources, response templates, website FAQs, and training materials to maintain consistency and quality.
• Identify and escalate emerging risks or reputational issues based on real-time consumer feedback from digital, social, and direct channels.
• Present findings in a clear, actionable format tailored to different internal audiences, including executive leadership.

It is the responsibility of all employees to uphold the mission of the Amy’s Food Safety and Quality Policy.  This includes following all Food Safety and Sustainability programs and participating in all required training. 

Supervisory Responsibilities 

This role supervises a team of non-exempt Consumer Relations Coordinators.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education: Bachelor’s degree in Communication, Public Relations, Food Science, or a related field preferred or equivalent combination of training and experience.

EXPERIENCE:

• 6-8 years of experience in consumer relations, customer service, or communications within a CPG company, preferably food or beverage.
• 2--4 years in a team leadership or people management role.
• Experience with insurance claims, consumer risk mitigation, and cross-functional collaboration in a regulated industry.

LANGUAGE SKILLS:

• Ability to read, analyze, and interpret the most complex documents.
• Ability to read and understand complex information related to nutrition, food allergens, ingredients, product certifications, product labeling, and recall events.
• Strong writing and editing skills with demonstrated ability to communicate clearly and empathetically across diverse audiences.

MATHEMATICAL SKILLS:

• Ability to calculate figures and amounts such as percentages, interest, and discounts.
• Ability to apply concepts of basic math

REASONING SKILLS: 

• Deep understanding of consumer communication platforms, including email, phone, and social media.
• Familiarity with food safety regulations, consumer protection policies, and relevant regulatory agencies (e.g., FDA, USDA).
• Strong organizational and decision-making skills; able to act quickly and calmly in fast-moving situations.

WORKING CONDITIONS

The working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sit for prolonged periods. Understand and respond to a diversity of individuals. Able to answer phones and work on the computer within the confines of a cubicle work environment.

WORK ENVIRONMENT: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level is usually moderate.

TRAVEL: 

None

REMOTE OR HYBRID WORK OPTION: 

Remote